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Front desk · AI agent

The calls you miss are the jobs you lose

A missed call is a customer who rings the next name on the list. The Reception Agent answers while you are on the tools or in the dinner rush, captures the job, and hands you only the calls that need a person.

This is the receptionist’s job. A full-time front-desk hire is about $60,000 a year and goes home at five. The Reception Agent runs the role for a fraction of that, on your hours, and never sends a caller to voicemail.

It sits above the tools you already run, your CRM, accounting, email and phone. We don’t replace your software, we replace the work done on top of it.

The problem it fixes

Owners and small teams cannot answer every call and keep working. The phone rings during a job, at a customer site, or after hours, and the enquiry goes to voicemail or nowhere.

Voicemail loses most callers. The people who do leave a message wait for a callback that competes with the actual work. By the time you ring back, they have often booked someone else.

What the Reception Agent does day to day

One agent, one job. It works inside the systems you already use, not another app to check.

Answers straight away

Picks up phone and web enquiries as they come in, day or night, so a caller always gets a clear next step instead of voicemail.

Captures the job

Gets the job type, address, urgency and callback details, and writes them into your system in a form your office can act on.

Qualifies and routes

Sorts the urgent from the routine against your rules, and passes the calls that need you straight to a person.

Books only where allowed

Confirms an appointment or table only through an agreed, connected booking system. Nothing sensitive happens on its own.

Where it stops and asks

Every agent has a permission ceiling. Anything sensitive stays under approval, and the first two weeks run supervised. More autonomy is earned by correct work, not assumed.

Draft

Prepares the enquiry summary and any customer message for review.

Approve

A booking, deposit request or price is confirmed by a named person.

Act

Logs the call, creates the next action and sends only the low-risk messages you have signed off.

Stop

A safety issue, an unusual request or anything outside its rules goes to a person.

Audit

Every call, capture and message keeps a receipt you can check.

How it is built around your business

  1. We map one week of the work. Inputs, decisions, systems, exceptions and approvals for this role, in your business.
  2. We build the agent on your tools. Your systems, your wording and your rules, right down to how you word a reply. Nothing off the shelf.
  3. Two weeks supervised. It runs alongside you while we tune it against real work and prove the approval rules hold.
  4. We prove one result. A real task completes end to end with a receipt, a human approval where required, and a measurable outcome.

See the full office crew or explore AI reception.

Start with the role that costs you the most

Book a short audit. We find where the time and the jobs go missing, then put the right agent on it first.

Book an AI opportunity audit